Tria Pharmacy Privacy Policy

Tria Pharmacy, LLC dba Tria Pharmacy Services (“Tria Pharmacy”) is committed to responsible information management practices. As a part of that commitment, this Tria Pharmacy Privacy Policy (“Privacy Policy”) is an effort to provide users of our websites (regular and mobile), including at https://triapharmacy.com and the related websites, https://triahub.com, and https://secure.trianote.com (the “Websites” or this “Website”), together with their mobile apps and/or platforms (“App” or “Apps”), the Apps and Websites as may be amended or added from time to time, collectively referred to herein as the (“Services”), with a clear understanding of how we collect information, how we use the information we collect, with whom we disclose such information, and the steps we take to secure the information we collect.

By using our Services, you consent to the collection, use, and sharing of your information by Tria Pharmacy in accordance with this Privacy Policy.

It is important for users of our Services to read the Privacy Policy carefully. The Privacy Policy may change over time in coordination with new or different services that we may provide in the future, or for other unforeseeable reasons. We have provided an “effective date” and a last updated so that users of the Services can be aware of the Privacy Policy in effect at all times. We encourage all users to occasionally refer to this Privacy Policy so that they can remain aware of our current practices.

What Does This Privacy Policy Apply To?

This Privacy Policy describes our privacy practices for information that we collect:

through the Services;

when you use, purchase, obtain or consider our Services, including when you remit payment via the Services;

when you communicate with us in any way including by calling or emailing us, participating in an online chat, connecting with us on social media, post to our social media pages and/or tagging us in your social media posts (collectively, “Communications”); and

when you engage with a care provider (e.g., doctor or pharmacist) through our Services, including responding to prescription requests, filling prescriptions and otherwise communicating about your medical records or prescription requests,

Information necessary to permit you to access your electronic health records, including as necessary to communicate with your care team about your health records

when you respond to our advertisements or participate in surveys or participate in our contests or promotions (the “Participation Opportunities”).

What information is being collected?

Personally Identifiable Information: This category includes information that would allow us to identify you personally. This includes contact information, such as names, addresses, e-mail addresses, IP or MAC addresses, driver’s license information, and phone numbers, as well as billing information, such as credit card numbers. For information related specifically to our collection of protected health information (“PHI”), please visit our Privacy Statement, available here: https://triapharmacy.com/hipaa-privacy-policy.

Other Information: This category refers to information that does not directly identify a specific individual. For instance, the Services may track the total number of visitors that utilize the Services, the number of visitors to a particular page of the Services, and/or other such technical information. This data may be used to diagnose problems with the Services, gather demographic, geographic and other information that does not directly identify you to improve our services or marketing efforts, improve our services and product, and for similar purposes. We may also make Personally Identifiable Information anonymous or aggregate such anonymous data so that it becomes Other Information.

How Do We Collect Information?

Voluntarily Provided Information: Tria Pharmacy may collect information, which may include Personally Identifiable Information, voluntarily provided to us by the user. This information may be collected in coordination with a voluntary survey, information or service request, a prescription refill request, promotional contest, pay a bill or by similar voluntary methods.

Passive Information Collection: Tria Pharmacy may also collect information, which may include Personally Identifiable Information, automatically when you use the Services, including specifically when you use the Services. This information may include website “traffic” data or IP addresses (an IP address is a number automatically assigned to your computer in order to use the Internet), or other anonymous data. Information may be collected using technologies such as standard server logs, cookies, pixels, and clear GIFs or Web beacons.

When You Contact Us: Personally Identifiable Information may be gathered as a result of phone calls, emails or other communications with us, including those communications on or through the Services. In the case of phone calls, some Personally Identifiable Information may be collected automatically, like a phone number.

Third Party Information: Tria Pharmacy may collect information, which may include Personally Identifiable Information, from third parties (such as your care team, doctors or pharmacists) and vendors and add it to the other information collected.

How Do We Use Personally Identifiable Information?

Information collected by the Services is used for the following purposes:

To provide you with the services you request, including your ability to communicate with your care team and to access your electronic medical records;

To address customer inquiries or issues;

To maintain customer accounts and dealings;

To process customer payments;

To enhance operations of our Services;

To provide marketing and promotional efforts, including retargeting;

To enforce agreements, address security hazards, prevent fraud or illegal or improper activities;

For administrative purposes;

For other legally permissible purposes.

We allow you to “opt-out” of receiving certain marketing material, as discussed in more detail below.

How Long Do We Retain Information?

We retain relevant Personally Identifiable Information related to your account and/or your business relationship with us pursuant to applicable federal and state rules and regulations and so long as retaining said Personally Identifiable Information is necessary including, but not limited to, the duration of time that you utilize the Services, the duration for which any amounts owed to Tria Pharmacy are due by you, and a reasonable period after termination of any business relationship via signed release and/or communications between Tria Pharmacy and You. For additional information, contact us at triapharmacy.ethicspoint.com or via telephone at 800-827-5477.

To What Extent Do We Disclose Your Information to Third Parties?

Tria Pharmacy may share your information in the following situations:

Service Providers: We may share your information, including Personally Identifiable Information, with third parties or affiliates to assist in our business operations (e.g., to process payments, store data, deliver information, and perform other similar functions), or to provide the services you have requested.

Third Party Providers That you Request: We may share your information with your care team and/or other third parties in order to process your requests through the Services, including to pharmacists, insurance companies and doctors. Disclosure of PHI is governed by our Privacy Statement, available at https://triapharmacy.com/hipaa-privacy-policy.

Business Transfers: We may share your information, including Personally Identifiable Information, as part, of or in connection with, a merger, acquisition, assignment, as part of debt financing, the sale of our assets, or in any similar transaction, or to the extent as may be required in the unlikely event of insolvency bankruptcy, or a receivership.

How is Personally Identifiable Information Secured?

We employ safeguards designed to help preserve our Services’ users’ security and privacy and to help prevent the misuse of any Personally Identifiable Information. These safeguards are consistent with industry standards. In addition to other procedural safeguards, we use security software (SSL, or Secure Sockets Layer, technology) and firewalls to protect your information